Frequently Asked Questions

How soon can I expect the order to be delivered?

  • The processing time for each product type is given below:
  • Silk sarees: 3-21 days
  • Wooden statues: 15-60 days
  • Bronze statues: 1-4 months
  • Plus, 3-12 business days for delivery of your order within India.
  • Books will be delivered between 3-7 days and New release books within 5-10 Days
  • Using the tracking number that we email you as soon as we ship your order, you can keep up with the arrival of your item(s) as they travel from our warehouses in India across towns, cities, countries, continents to where you are. You will also find the tracking number in your account page on our website.

What is the turnaround time for made to order items?

For wooden and bronze sculptures, the turnaround time can be anywhere between 5-18 weeks, depending on the complexity of the work and availability of our artisans. Please refer individual product page for estimated delivery time.

How is shipping fee calculated?

  • Free Shipping within INDIA for Statues,Sculptures, Brass lamps and silk sarees
  • For Books order, the shipping charges for your order is based on the weight and the location of the shipment where it is to be shipped. Before the final checkout you will be shown on the cost of shipment
  • For International order (Outside India) shipping charges will be emailed to you after your order confirmed and completed the payment for that order.
  • Product will be despatched only after Shipping charges received from customers for International orders.

What is Cash on Delivery (COD) within India?

  • COD – Cash on delivery / upon delivery available within India only
  • COD charges is extra and collected by the courier person along with Product cost plus shipping charges if any at the time of delivery.
  • COD Charges estimated upto Rs.45/- for the Order value less than Rs.1000 within Tamilnadu.
  • COD Charges estimated in Range of Rs.55/- to Rs.65/- for the Order value less than Rs.1000 Rest of India (Other than Tamilnadu)
  • COD charges will be 2.5% of the Order value more than Rs.1000/- or Rs.55/- which ever is higher
  • Product delivery will not happened unless otherwise Order Value & COD charges not received
  • COD delivery time will be 3-8 Business days within India
  • Customer placed order under COD agreed to receive products paying Order value, shipping charges & COD charges at the time of delivery.
  • Courier company makes upto 2 attempt only for delivery, if First attempt customer not available at their location.

What gifting options are available?

We can send most items as a gift. We can also gift wrap the item (extra charges applicable). Customer needs to tick the options for the selected products for gift wrapping.

Gift packing for sarees only.

Which modes of payment do you accept?

We accept most bank cards, including those from Visa, MasterCard and Discover credit cards, debit cards as well as Paypal, Net Banking, NEFT, IMPS. We also welcome traditional payment methods like personal cheques, money orders, and bank wires. Payments must first clear before the items can be shipped.

How secure is your packaging?

Your item is first shielded by a strong layer of foam or bubble wrap. This thick cushioning protects the item from rough movements. It is then enclosed in a sturdy corrugated box filled with EPS (expanded polystyrene), which protects the item from shocks, heat, and moisture. EPS is also environment friendly.

What is the turnaround time for order customizations?

When you need minor customization's to available products we can get them done in one to three weeks.

Do you deliver anywhere in the world?

Well, almost. We work with the top shipping companies, who deliver JLine products to most locations across the globe.

How much should I expect to pay for customs, duties and taxes?

For non-Indian delivery addresses, the exact customs, duties and taxes will be determined by the respective customs officials. The shipping company will pay these fees on your behalf and will collect it from you at the time of delivery.

For Indian addresses, the current goods and services tax (GST) is 12% for statues and 5% for sarees. It will be shown separately in the invoice for legal compliance.

For overseas addresses, no taxes are levied if the item is shipped from India.

Do you have any maintenance advice?

Certainly.

Bronze sculptures need very little maintenance; simply wipe the statue with a piece of cotton cloth made wet in any natural oil.

For wooden sculptures, use a cotton cloth to dust off the dirt. For long life of wooden sculptures we recommend placing them indoors. We also love Old English Oil, which we highly recommend to our customers. You might also use a natural color wooden polish to restore to its new state.

Insurance?

All shipments like statues, sculptures,brass lamps are fully insured against loss or damage during transit.